Refund policy

30‑Day Returns You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it—unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

 

Free Return Shipping (USA Customers)

Customers within the United States receive free return shipping on all eligible returns. Once your return request is approved, a prepaid return label will be provided at no cost.

 

Return Requirements

  • Items must be in new condition with all original packaging.
  • Manufacturer packaging must be free of any writing or markings.
  • Do not use the manufacturer’s product box as the shipping container.
  • International customers are responsible for all return and exchange shipping fees.
  • Returns sent without an RMA will not be accepted.

GDM is not responsible for damage or loss of returned packages. We recommend insuring your shipment. Damaged items cannot be refunded and will be returned to the customer via ground shipping.

How to Start a Return

To start a return, please follow these steps:

  1. Log in to your account Visit our website and log in using the same email address used at checkout.
  2. Go to “My Orders” Select the order containing the item you wish to return.
  3. Choose “Request a Return” Select the item(s) you want to return and choose the reason for the return.
  4. Submit your request Once submitted, our team will review your return request.
  5. Receive your return label If approved, you will receive a prepaid U.S. return shipping label via email. International customers will receive a return label with shipping fees applied.
  6. Ship your item back Pack your item securely and drop it off with the carrier listed on your label.
  7. Refund or exchange processing Once your return is received and inspected, we will notify you of approval and process your refund or exchange.

If you checked out as a guest, contact us at info@ridegdm.com and we will help initiate your return manually.

 

Restocking Fee

GDM reserves the right to charge a restocking fee if items are not returned in original condition, including missing packaging, signs of wear, or damage that prevents resale as new. Any applicable restocking fee will be deducted from the refund.

 

Exchanges

The fastest way to receive the item you want is to return the item you have. Once the return is accepted, you may place a new order for the replacement item. U.S. exchanges also qualify for free return shipping.

 

Refunds

Once your return is received and inspected, we will notify you if your refund is approved. Approved refunds are issued to your original payment method. Please note that your bank or credit card provider may require additional time to process and post the refund.

 

Contact

For any return questions, contact us at info@ridegdm.com.